Test Before You Invest: A Customer Validation Framework for Leaders Who Want to Stop Wasting Money
Here's a number worth remembering: 72% of new products fail. Not because the teams behind them lacked talent, budget, or ambition. They fail because nobody stopped long enough to ask the people writing the checks whether the thing being built was the thing they needed. Customer validation is the single most skipped step in product development, in process improvement, and in leadership decision-making. And skipping it is expensive in ways most leaders don't calculate until it'
Toby Hoy
Influence Without Authority: Leading From Any Position
Renata sat in the back row of a conference room she wasn't technically supposed to be in, watching three vice presidents argue about a product launch that was already three weeks behind schedule. She held no title that mattered in that room. She was a logistics coordinator, two levels below anyone speaking. But she was the only person who understood why the launch was stalling, and by the end of that meeting, the plan changed because of what she said. That's influence without
Toby Hoy
Effective Employee Onboarding: Why the First 90 Days Define Everything
Your new hire showed up excited. They had a laptop waiting, a welcome email, and a calendar invite for a team lunch. Three months later, they put in their notice. What happened? In nine out of ten cases, the answer is the same: the employee onboarding experience fell apart the moment orientation ended. And the worst part? Most leaders never connect the dots between a weak onboarding process and the resignation letter sitting in their inbox. I've watched this play out in organ
Toby Hoy